Welcome to Niraaya (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our services, programs, digital content, assessments, workshops, coaching sessions, and website (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our Services.
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1. Nature of Services (Non-Clinical Disclaimer)
Niraaya provides life coaching, emotional intelligence coaching, self-awareness tools, questionnaires, educational content, and personal development support.
• Our Services are not a substitute for professional medical, psychological, psychiatric, or therapeutic care.
• We do not diagnose, treat, cure, or prevent any mental health or medical condition.
• If you are experiencing severe emotional distress, trauma, or mental health challenges, we strongly encourage you to seek support from a qualified mental health professional.
By using our Services, you acknowledge and agree that you are responsible for your own emotional and mental well-being.
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2. Eligibility
You must be at least 18 years of age to use our Services. By accessing the Services, you confirm that you meet this requirement and have the legal capacity to enter into this agreement.
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3. Use of Self-Assessment Tools & Questionnaires
Any questionnaires, assessments, or reflective tools provided are designed solely for self-awareness and personal insight.
• Results are subjective and based on self-reported responses.
• Outcomes should not be interpreted as medical or psychological evaluations.
• You agree to use the insights responsibly and with self-compassion.
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4. Coaching Relationship
Our Services may be delivered through online sessions, offline (in-person) sessions, group programs, workshops, retreats, and one-on-one coaching formats.
Coaching is a collaborative and supportive process focused on self-discovery, emotional awareness, personal growth, and well-being.
• Coaching does not guarantee specific outcomes or results.
• The effectiveness of coaching depends on your engagement, honesty, commitment, and willingness to apply insights.
• You remain fully responsible for your decisions, actions, interpretations, and outcomes arising from coaching sessions.
• Group settings may involve shared experiences; however, individual outcomes will vary.
By participating in any format of our Services, you acknowledge that coaching is not therapy and does not replace professional medical or mental health care.
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6. Intellectual Property
All content, materials, frameworks, worksheets, videos, text, logos, and branding provided by Niraaya are the intellectual property of the Company.
• You may not copy, reproduce, distribute, sell, or modify any content without prior written consent.
• Materials are provided for personal use only.
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7. Confidentiality
We respect your privacy and confidentiality.
• Personal information shared during coaching or assessments will be treated with care.
• Confidentiality may be broken only where required by law or where there is a risk of harm to yourself or others.
For more details, please refer to our Privacy Policy.
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8. User Responsibilities
By using our Services, you agree:
• To provide accurate and honest information
• Not to misuse or abuse the Services
• Not to engage in behavior that is harmful, offensive, or disruptive
We reserve the right to suspend or terminate access if these responsibilities are violated.
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9. Limitation of Liability
To the fullest extent permitted by law:
• Niraaya shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services.
• You agree that the Services are used at your own discretion and risk.
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10. Indemnification
You agree to indemnify and hold harmless Niraaya, its founders, coaches, employees, and partners from any claims, damages, or liabilities arising from your use of the Services or violation of these Terms.
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11. Code of Ethics
This Code of Ethics outlines the values, principles, and standards that guide all services provided by Niraaya. It applies to online and offline sessions, group programs, workshops, and one-on-one coaching engagements.
11.1 Our Commitment
Niraaya is committed to creating a safe, respectful, ethical, and compassionate environment that supports emotional awareness, growth, and well-being.
We commit to:
• Acting with integrity, honesty, and professionalism at all times
• Creating a non-judgmental, inclusive, and emotionally safe space
• Respecting client autonomy, dignity, values, and personal boundaries
• Maintaining clear and appropriate professional boundaries in all interactions
• Communicating transparently about the scope and limitations of coaching
• Referring clients to qualified medical, mental health, or other professionals when needs fall outside the scope of coaching
• Protecting confidentiality within the limits of the law
11.2 Ethical Boundaries
We do not:
• Provide medical, psychological, psychiatric, or therapeutic diagnosis or treatment
• Exploit the coaching relationship for personal, financial, or emotional gain
• Engage in dual relationships that may impair professional judgment
11.3 Client Ethical Responsibilities
Clients agree to:
• Engage respectfully with coaches, facilitators, and other participants
• Take responsibility for their emotional well-being, choices, and actions
• Maintain confidentiality of personal stories and experiences shared by others in group settings
• Communicate openly and honestly during the coaching process
• Refrain from disruptive, abusive, or harmful behavior
Violation of this Code of Ethics may result in corrective action, suspension, or termination of Services.
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12. Termination Policy
Niraaya reserves the right to suspend or terminate access to Services, programs, or sessions at its discretion, with or without notice, under the following circumstances:
• Violation of these Terms and Conditions
• Breach of the Code of Ethics
• Disruptive, abusive, unsafe, or disrespectful behavior toward coaches, facilitators, or other participants
• Misuse of Services or intellectual property
• Non-payment of fees or repeated late cancellations
Client-Initiated Termination
Clients may choose to discontinue Services at any time. Unless otherwise stated in writing:
• Fees already paid are non-refundable
• Unused sessions may not be carried forward or transferred
Company-Initiated Termination
In cases where Services are terminated by Niraaya due to ethical or behavioral violations:
• No refunds will be issued
• Access to materials, sessions, or platforms may be revoked immediately
This policy exists to protect the emotional safety, integrity, and well-being of all participants.
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13. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be effective upon posting. Continued use of the Services constitutes acceptance of the revised Terms.
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12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
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13. Contact Information
For questions or concerns regarding these Terms, please contact support@niraaya.co.in.
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By using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
